Frequently Asked Questions

Do you have questions about our different packages or would you like to speak to one of our Syndo coaches first? Feel free to contact us by sending an email to info@syndo.be or let us know when we can call you via this link.

How can I download the Syndo app?
You can download the Syndo app for free. If you have an Apple smartphone or tablet (eg iPhone or iPad) you can do this via the Apple Store. For all other devices (Android) you can find the Syndo app in the Google Play store.
How to install Syndo App (iOS)

If you want to download and install the Syndo app, make sure you are connected to a Wi-Fi network (if you are not connected to a Wi-Fi network, please refer to the Wi-Fi manual). To install the Syndo app, you need to follow these steps:

  1. On your home screen, go to the App Store and click on the icon.
  2. When the App Store opens, click the search button in the bottom right corner (see image at bottom left).
  3. A new screen opens with a search function. Type “Syndo” in the search field to search for the Syndo App in the App Store.
  4. All apps related to Syndo will appear. Normally, the Syndo App can be found at the top. If not, scroll down until you find the Syndo App. When you find the Syndo app, click it to go to the Syndo app screen (see image at bottom right). Now you are ready to download and install the app. Hit the Install button and the app will download and install automatically. Enter your iCloud username and password if necessary.

 

Hoe Syndo App installeren (Android)

To download and install the Syndo App you must be connected to a Wi-Fi network. (if not, see Wi-Fi manual). To install the Syndo App you need to follow the following steps:

  1.  Go to the Google Play app and click on the icon ( ).

    You can find this icon on your home screen or in the app section.

  2. When the App Store opens you can see the search field at the top (see image at bottom left). Type “Syndo” here to search for the Syndo App.

  3. Normally the Syndo App page should open. If not, scroll down until you find the Syndo App. When you find the Syndo App, click on it and the Syndo App page will open. Click on install and the Syndo App will download and install itself (see image at bottom right).

How to connect to the Wi-Fi (iOS)

To install and use the Syndo App you must be connected to a Wi-Fi network. You can do this using the following steps:

  1. Go to settings on your home screen and click the button ).
  2. In the settings menu (see image at bottom left), click on Wi-Fi as indicated.
  3. You are now in the Wi-Fi menu and you can connect to the relevant network (see image at bottom right)
  4. Make sure the Wi-Fi indicator is green to find your local network.
  5. A list of all available Wi-Fi networks will appear; click on the relevant network to connect to your local network.
  6. A new screen will open to ask for your Wi-Fi network password.
  7. When you have entered this correctly you are connected to your local network and can start using the Syndo App.

 

How to connect to the Wi-Fi (Android)

To install and use the Syndo App you must be connected to a Wi-Fi network. You can do this using the following steps:

  1. Go to settings by clicking on the settings icon

(  or   , this icon may differ depending on your software version) You can find this on the home screen or in the App section.

  1. In the settings menu (see image at bottom left), click on Wi-Fi as indicated.
  2. You are now in the Wi-Fi menu and you can connect to the relevant network (see image at bottom right).
  3. Make sure the Wi-Fi indicator is turned on to find your local network.
  4. A list of all available Wi-Fi networks will appear; click on the relevant network to connect to your local network.
  5. A new screen will open to ask for your Wi-Fi network password.

 

How to enable Bluetooth (iOS)

To install and use the Syndo App, you must make sure that Bluetooth is switched on. You can do this using the following steps:

  1. Go to settings on your home screen and click the button ( ).
  2. In the settings menu (see image at bottom left), click on Bluetooth as indicated.
  3. You are now in the Bluetooth menu and you can connect to the relevant network (see image at bottom right)
  4. Make sure the Bluetooth indicator is green to find your device.
  5. A list of all available (Bluetooth) devices will appear; click on the relevant device to connect it to your iPhone.
  6. A new screen may open to request additional information, such as a password.
  7. Your devices are now connected to your iPhone, and you can start the Syndo App.

How to enable Bluetooth (Android)

To install and use the Syndo App, you must make sure that Bluetooth is switched on. You can do this using the following steps:

  1. Go to settings by clicking on the settings icon ( or  ,

    this icon may differ depending on your software version). You can find this on the home screen or in the App section.

  2. In the settings menu (see image at bottom left), click on Bluetooth as indicated.
  3. You are now in the Bluetooth menu and you can connect to the relevant network (see image at bottom right).
  4. Make sure the Bluetooth indicator is turned on to find your device.
  5. Make sure the second indicator is turned off so that you can find new devices.
  6. A list of all available (Bluetooth) devices will appear; click on the relevant device to connect it to your smartphone.
  7. A new screen may open to request additional information, such as a password.
  8. Your devices are now connected to your smartphone, and you can start using the Syndo App.

 

How long does the trial period last?
You can now temporarily try the monthly Syndo program for a period of 1 month. Afterwards you can decide to continue with just the application or choose one of our paying formulas.
What does the guidance look like? What can I expect?

With the help of a handy application on your smartphone and a team of certified nurses, we are happy to help you get your condition fully under control. We will do this by giving you the correct scientific information, by giving you and your doctor insight into the evolution of your most important parameters, and by helping you adjust your lifestyle step-by-step.

o The Syndo program consists of 3 parts:

  • Access to the Syndo application
  • Daily follow-up of your measurements
  • Weekly conversation with a Syndo coach

o After 1 month you will also receive a report with insight into how your lifestyle affects your condition

What can I expect from the Syndo application?

This application is available on iOS and Android and includes:

  • Scientific background of your condition and medication
  • Daily tips, recommended by cardiologists, to manage your condition (eg, prescriptions for heart patients)
  • Helps you remember when to take which pills
  • Entry and overview of your daily measurements
What does the monitoring feature exactly entail?
  • By regularly monitoring the evolution of your blood pressure, body weight and exercise, we can map out the health of your heart. To properly perform these measurements you only need a scale, blood pressure monitor and pedometer.
  • Furthermore, you will be contacted by Syndo if a parameter (weight, heart rate, blood pressure) deviates from the normal values. Together we will then determine whether it is necessary to contact a doctor based on the symptoms present.
Who is the Syndo coach?

The Syndo coach is a nurse specialized in your condition and an expert in guiding people to a new lifestyle. Your coach follows you up personally during the course of the program.

Why can I try Syndo completely free of charge?

We are working on securing reimbursement by the government. This requires that we prove that our e-health solution works. We therefore need as many patients as possible participating in our program.

How can I cancel the Syndo program?

You can cancel the Syndo program at any time. There are no long-term contracts or purchase obligations.

How long do the coaching sessions last?

The weekly or monthly session with your personal Syndo coach normally lasts 30 to 45 minutes each. You don’t have that much time? No problem, your Syndo coach will adapt to your needs and the sessions will be shortened.

When do the coaching sessions take place?

Together with your Syndo coach you will determine the ideal moment for your weekly or monthly telephone calls. So you can choose when it suits you best.

Can I discuss this with my cardiologist or doctor first?
Of course! We even recommend that you discuss the Syndo program in detail with your physician or cardiologist. If desired, you can also briefly call one of our coaches prior to your next consultation.

Just contact us at info@syndo.be or let us know via this link when we can call you.

Can I use my own devices?

Yes. If you do not have a scale, blood pressure monitor or pedometer yourself, you can also obtain them via Syndo. These Syndo devices automatically connect to the Syndo application via Bluetooth making entering the measurements even easier.

As mentioned, Syndo Health offers these devices completely optional:

The Syndo program for a family member or acquaintance?
Do you think the Syndo program could be something for a family member or acquaintance? Just contact us at info@syndo.be or let us know via this link when we can call you for more information and help with registering and onboarding a third party.
Interested as a doctor or cardiologist?
Are you a doctor or cardiologist and would you like more information about the Syndo program and how you can monitor and guide your patients even better? Please contact us at info@syndo.be or let us know via this link when we can call you.

Quick start guide

The application, follow-up & weekly telephone sessions are completely free during the first month! And this without any obligation: we do not ask for a credit card or other payment details.

The coach offers a watchful eye and you can get immediately started with the advice you get. You feel more confident. The Syndo app also gives tips with useful information that I didn’t know yet, such as when you best take your medication.

Louis Van Den Brant

Thanks to the Syndo app you get to know your body better and you feel more relaxed. Your lifestyle changes gradually, you pay more attention to your diet, and you exercise more. You can also contact the coach directly with your questions so that you do not have to go to the doctor for everything.

Johan Dhaese

As a recognized e-health solution, the Syndo app ensures better compliance to my treatments and leads to less stress among the patients I supervise. The patient satisfaction is greater, which makes me satisfied as a physician.

Dr. Peter Peytchev

Free
Trial Period

1 Month Free Trial

The application, follow-up & weekly telephone sessions are completely free during the first month! And this without any obligation: we do not ask for a credit card or other payment details.

Belgium

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Gentse Steenweg 1434
1082 Sint-Agatha-Berchem

+32 1 05 35 16

info@syndo.be

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